Refund and Return Policy for MUSENOVAS
Effective Date: March 4, 2025

At MUSENOVAS, we are committed to providing our customers with high-quality BMW products and an exceptional shopping experience. If for any reason you are not fully satisfied with your purchase, our Refund and Return Policy is designed to provide you with a clear and easy process to return or exchange products. Please read this policy carefully to understand how we handle returns, refunds, and exchanges.

1. Return Policy

We want you to be completely satisfied with your purchase from MUSENOVAS. If you are not happy with your product, we accept returns under the following conditions:

  • Eligibility for Return: Products can be returned within 30 days of the purchase date. To be eligible for a return, the item must be unused, in original condition, and in its original packaging.
  • Non-Returnable Items: Certain items, such as custom products, opened or used products, or digital products, cannot be returned. Please review product descriptions for any specific return restrictions before making a purchase.
  • Return Process: To initiate a return, please contact our customer service team at info@musenovas.xyz or call 801-692-9048. We will provide you with a Return Authorization (RA) number and instructions on how to return the product. All return shipping costs are the responsibility of the customer unless the product is defective or damaged.

2. Refund Policy

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for your refund to be processed after we receive the returned item.

  • Refund Timeframe: We aim to process all refunds within 7-10 business days of receiving your returned item. The refund will be credited to the same payment method used for the original purchase.
  • Partial Refunds: If only part of an order is returned, a partial refund will be issued based on the value of the returned items. Shipping charges are non-refundable unless the return is due to a defect or mistake on our part.

3. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately at info@musenovas.xyz or 801-692-9048. We will arrange for a free return or exchange of the defective item. You will not be responsible for return shipping costs if the item is damaged or defective.

  • Damaged Items: If the item arrives damaged, please contact us within 7 days of receiving your order. We will request that you provide photos of the damage, and we will work with you to either replace the product or issue a refund.
  • Defective Items: If your product is defective, please reach out to us within 30 days of receipt. We will either replace the defective item or provide a full refund based on the product’s condition.

4. Exchanges

If you need to exchange a product for a different size, color, or model, please contact us as soon as possible. If the item is still available, we will process your exchange. If the item is out of stock or unavailable, we will assist you in processing a return and refund.

  • Exchange Process: To initiate an exchange, please contact our customer service team at info@musenovas.xyz or 801-692-9048. Exchanges are subject to product availability.

5. Shipping Costs

Shipping fees are non-refundable, except in cases where the return is due to a defect or an error made by us. The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective product).

  • Return Shipping: Customers are responsible for the return shipping costs unless the product is defective, damaged, or if there was an error in fulfilling the order.
  • Restocking Fees: In some cases, a restocking fee may apply for returns. This will be communicated at the time of the return request.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations are only possible if the order has not been processed or shipped yet. Once the order has been shipped, it cannot be canceled, but you can return the item following our return policy.

7. How to Contact Us

If you have any questions about our Refund and Return Policy, or if you need assistance with a return, refund, or exchange, please contact us:

MUSENOVAS
2111 Hickory Street, Attleboro Falls, Massachusetts, United States
Phone: 801-692-9048
Email: info@musenovas.xyz
Website: https://musenovas.xyz/

We value your satisfaction and are here to help resolve any issues. Thank you for choosing MUSENOVAS. We look forward to serving you again in the future.