Shipping Policy for MUSENOVAS
Effective Date: March 4, 2025

At MUSENOVAS, we are dedicated to ensuring that our customers receive their premium BMW products in a timely and efficient manner. Our Shipping Policy outlines how we process and deliver orders, the shipping methods available, and the costs associated with shipping. By placing an order with us, you agree to the terms and conditions specified in this policy.

1. Order Processing

Once you place an order on MUSENOVAS, we begin processing it as soon as possible. Our processing time typically takes 1-2 business days, excluding weekends and holidays. Orders placed on weekends or holidays will be processed the next business day. During busy periods, such as sales events or holidays, processing times may be slightly longer, but we will do our best to ship your order as quickly as possible.

  • Order Confirmation: After placing your order, you will receive an email confirmation with your order details. This email serves as proof that we have received your order. However, it does not guarantee that your order has been shipped yet.
  • Payment Authorization: Your payment will be processed and authorized before we begin shipping. If there are any issues with the payment (such as insufficient funds or incorrect payment details), we will notify you immediately to resolve the issue.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to ensure your order is delivered in the fastest and most secure manner possible. Shipping times and costs vary based on your location, shipping method, and the size of the items purchased.

  • Standard Shipping: Delivery within 5-7 business days. This is the most cost-effective shipping option.
  • Expedited Shipping: Delivery within 2-3 business days. Ideal for customers who need their items quickly.
  • Express Shipping: Delivery within 1-2 business days. This is the fastest shipping option for urgent orders.

Please note that the delivery times listed above are estimates and actual delivery times may vary due to factors such as weather conditions, holidays, or delays by the carrier.

3. Shipping Costs

Shipping fees are calculated based on the weight, size, and destination of your order. The cost of shipping will be provided during checkout, so you can review the total charges before completing your purchase.

  • Free Shipping: We offer free standard shipping on orders over $100. This is subject to change at any time and may vary by location.
  • International Shipping: We ship to select international locations. Shipping fees for international orders will be calculated at checkout, and the customer will be responsible for any applicable customs duties or taxes.

4. Shipping Locations

We ship to most locations within the United States and select international destinations. If you are located outside of the United States, please check during checkout to confirm if we ship to your location.

  • Domestic Shipping: We offer delivery to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: We ship to countries such as Canada, the UK, Australia, and other select locations. Please note that customs fees, import duties, and taxes may apply to international orders. These charges are the responsibility of the customer.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment via the respective carrier’s website (e.g., USPS, FedEx, or UPS).

If you do not receive tracking information or if there is an issue with tracking, please contact our customer service team for assistance.

6. Delays and Shipping Issues

While we strive to fulfill all orders on time, there may be unexpected delays caused by factors beyond our control, such as weather events, holidays, or carrier-related delays. If your order is delayed, we will notify you with updated delivery information.

  • Incorrect Address: It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct. We are not responsible for delays or returned packages due to an incorrect or incomplete address. If an order is returned due to an incorrect address, the customer will be responsible for the return shipping costs.
  • Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with the carrier to investigate the issue and determine the next steps. In some cases, we may offer a replacement or refund depending on the circumstances.

7. Returns Due to Delivery Issues

If you receive an order that is damaged or defective, please contact us within 7 days of receiving your package. We will arrange for a return or replacement, and we will cover the cost of return shipping in the event of damaged or defective products.

  • Damaged Goods: If your product is damaged during shipping, please take photos of the damage and contact us immediately. We will work with you to resolve the issue as quickly as possible.
  • Incorrect Items: If we ship the wrong product, we will arrange for a return and provide a replacement or refund, at your discretion.

8. Order Modifications and Cancellations

Once your order is processed and shipped, we cannot modify or cancel the order. If you need to make changes, please contact us immediately before we process your order. If your order has already been shipped, you will need to follow our return policy to make changes after the fact.

9. Customer Responsibility

As a customer, you are responsible for:

  • Providing accurate and complete shipping information.
  • Ensuring that you are available to receive your order or that someone is available to accept delivery.
  • Monitoring your shipment via the tracking number provided.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and the Effective Date will be updated accordingly. Please review this policy periodically to stay informed about our shipping practices.

11. Contact Us

If you have any questions or concerns regarding this Shipping Policy, or if you need assistance with your order, please do not hesitate to reach out to our customer service team. We are happy to assist you with tracking, delivery issues, and any other shipping-related inquiries.

MUSENOVAS
2111 Hickory Street, Attleboro Falls, Massachusetts, United States
Phone: 801-692-9048
Email: info@musenovas.xyz
Website: https://musenovas.xyz/

Thank you for choosing MUSENOVAS. We appreciate your business and look forward to delivering your BMW products securely and on time.