Sales Policy for MUSENOVAS
Effective Date: March 4, 2025

At MUSENOVAS, we strive to offer our customers premium BMW products along with an exceptional shopping experience. Our Sales Policy outlines the terms and conditions that govern your purchases from us, including payment methods, order processing, pricing, and more. By making a purchase from us, you agree to comply with and be bound by this policy.

1. Ordering Process

We aim to make your ordering experience as simple and convenient as possible. To place an order on MUSENOVAS, follow these steps:

  • Browse Our Products: Select the BMW parts, accessories, or performance products you wish to purchase from our website.
  • Review Your Cart: Ensure that the items in your cart are correct, and review the details, including quantities and pricing.
  • Checkout: Proceed to checkout, where you will need to enter your shipping and payment information.
  • Order Confirmation: After submitting your order, you will receive an email confirmation containing the details of your order. This email serves as proof of purchase and confirmation that we have received your order.

Orders are processed in the order they are received, and we will notify you if any items are unavailable or delayed.

2. Pricing and Payment

All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. We strive to provide accurate pricing for all of our products, but if there is a pricing error, we will notify you before processing your order.

  • Sales Tax: Sales tax will be applied to your order based on the shipping address. The exact amount of sales tax will be calculated at checkout.
  • Accepted Payment Methods: We accept the following payment methods:
    • Major credit cards (Visa, MasterCard, American Express)
    • PayPal
    • Other secure online payment methods

Payment is required in full at the time of purchase. If your payment method cannot be processed, your order will not be completed.

3. Order Processing

Once your order is placed, we aim to process it within 1-2 business days. Orders are processed during regular business hours, Monday through Friday, excluding holidays. If your order requires additional verification, processing may take longer.

  • Order Modifications: Once an order has been processed, we are unable to modify the details. If you need to make any changes, please contact our customer service team as soon as possible.
  • Availability: Although we make every effort to ensure that products are in stock, availability is subject to change. If a product becomes unavailable after you place an order, we will notify you and offer a suitable solution, including a refund or product substitution.

4. Shipping and Delivery

We offer reliable shipping services to ensure timely delivery of your order. Shipping costs and delivery times vary based on your location and the shipping method selected.

  • Shipping Methods: Available shipping options include standard, expedited, and express shipping. The cost of shipping will be calculated at checkout.
  • Shipping Timeframes: Estimated shipping times are as follows:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days

Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as weather, holidays, or shipping carrier delays.

5. Returns and Refunds

We want you to be completely satisfied with your purchase from MUSENOVAS. If you are not satisfied with your product, our Return and Refund Policy allows you to return eligible items within 30 days of receipt for a full refund or exchange.

  • Return Eligibility: Items must be returned in unused, original condition, and in their original packaging.
  • Refund Process: Refunds will be issued to the original payment method once the returned item is inspected and processed. Please allow 7-10 business days for the refund to appear in your account.

6. Customer Service and Support

Our team is dedicated to providing the best possible service. If you have any questions or need assistance with your order, please don’t hesitate to reach out to us. Our customer service team is available to help you with any inquiries, issues, or concerns.

  • Contact Us: If you need help with your order or have questions about our products, please contact us via email at info@musenovas.xyz or call us at 801-692-9048. We will be happy to assist you.

7. Privacy and Security

We are committed to protecting your privacy and ensuring the security of your personal information. For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.

We use SSL encryption technology to safeguard your payment details and personal information during checkout. Your data is handled with the highest level of security to ensure your peace of mind.

8. Limitations of Liability

MUSENOVAS is not responsible for any damages or losses resulting from the use or inability to use our products. In no event will our liability exceed the amount paid for the product in question. We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

9. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected in the revised version of this policy on our website, with the updated Effective Date. We recommend that you review this policy periodically to stay informed of any changes.

10. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the United States and the state of Massachusetts. Any disputes related to this policy will be resolved in the appropriate courts of Massachusetts.

How to Contact Us

If you have any questions about this Sales Policy or need assistance with your order, please contact us:

MUSENOVAS
2111 Hickory Street, Attleboro Falls, Massachusetts, United States
Phone: 801-692-9048
Email: info@musenovas.xyz
Website: https://musenovas.xyz/

Thank you for choosing MUSENOVAS for your BMW needs. We appreciate your business and look forward to providing you with the best products and customer service!